Rolled architectural blueprints with drafting triangle, divider, and pencil

The best IT support company for an architecture firm in Katy meets 4 criteria: technicians who know AutoCAD and Bluebeam; flat-rate pricing, typically ranging from $100-$350 per seat per month; tested backups for project files; and local, on-site support close to your office.

Alexaur Technology Services has supported Katy-area firms since 2001, with a 98%+ first-call resolution rate.

The 4 Criteria That Matter Most to Architecture Firms

  1. AEC software fluency. Your provider should support Revit, AutoCAD, Bluebeam, and Navisworks and offer to contact support on your behalf. This saves you time and resolves issues quicker.
  2. Flat-rate, predictable pricing. One monthly fee per seat with a written list of what's excluded. Hourly billing makes costs unpredictable.
  3. Project data protection with tested recovery. Your drawings and models are your firm's most valuable asset. Backups should be tested regularly, not just scheduled.
  4. Local presence. Some problems need hands-on solutions. A provider based in Katy or West Houston can be on-site the same day.

Ask every provider you're considering these questions. Their answers will tell you more than any sales presentation.

  1. "Do you have experience with [x] software?"
  2. "What's your guaranteed response time?"
  3. "What's not included in the monthly fee?"
  4. "How quickly can you be on-site?"
  5. "Will you work directly with our software vendors when something breaks?"

Why Generic IT Providers Struggle With Architecture Firms

Most IT providers are built for offices that run email, accounting software and spreadsheets. Architecture firms are different in four ways:

  • Huge files. They quickly expose slow networks, underpowered servers and poorly configured cloud sync.
  • Specialized workstations. GPU drivers, graphics settings and workstation tuning are outside most help desks' experience.
  • Complex licensing. Autodesk named-user subscriptions and Bluebeam licenses cause lockouts that generic providers often can't resolve.
  • Deadline pressure. A 4-hour response time is acceptable for many offices. The day before a submittal, it can cost an architecture firm a full day of billable work.

How Alexaur Scores on Each Criterion

Here's how we measure up against our own scorecard.

  • AEC software. Our team supports AutoCAD, Revit, Bluebeam, Navisworks, SolidWorks, Procore, ProjectWise and OnScreen Takeoff every day, and works directly with vendors when needed.
  • Pricing. One predictable monthly fee that you can budget for.
  • Backup. Automated backup and disaster recovery.
  • Local support. Our office is located at 25807 Westheimer Parkway, Suite 240, Katy, TX 77494, serving Katy, Fulshear, Brookshire, Sealy and West Houston.

Rule of thumb: under 50 employees, choose managed IT. Over 50 with an IT person already on staff, choose co-managed. Over 100, consider a small in-house team plus a provider for security and after-hours coverage.

About Alexaur Technology Services

We've supported architecture, engineering, and construction firms across Katy, TX and Greater West Houston since 2001, and we're still family-owned. The person who answers your call knows why the trailer machine matters.

Book a free Discovery Call to see how your current IT measures up.