Katy, Texas

IT Services and IT Support in Katy, TX

Alexaur has run IT for Katy businesses from a Katy office since 2001. Our engineers are 15 minutes from most of our clients, and the person who answers your call works in that office.

Office: 25807 Westheimer Parkway | On-site: Same day | Founded: 2001, in Katy | Response: 30 minutes to a person

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What IT support in Katy actually looks like

Alexaur provides managed IT services, cybersecurity, backup and disaster recovery, and business phone systems to Katy companies of roughly 10 to 100 employees. Support is remote-first, because most problems are fixed faster that way, with engineers dispatched from our Westheimer Parkway office when a problem needs hands on hardware.

What makes a Katy provider different from a Houston one is travel time. When a server fails or a switch dies, the question is not whether someone will come out — it is how long the drive is. From our office, most of Katy is inside 15 minutes: Cinco Ranch, Grand Lakes, Seven Meadows, Firethorne, Cane Island, and the business parks along the Grand Parkway and I-10.

We have been in this ZIP code since 2001. Sean and Mary Priddy founded the company here, still own it, and still run it. That continuity is why our average client relationship runs past ten years — the engineer who set up your network is often the one who still maintains it.

Katy businesses we work best with

Companies of roughly 10–100 employees with no internal IT, or one internal generalist who needs backup
Owners replacing a break/fix provider or an MSP that stopped answering the phone
Professional firms — legal, accounting, engineering — with client-confidentiality and compliance obligations
Businesses facing a cyber-insurance renewal or a client security questionnaire they cannot honestly complete
Companies that have grown past the point where one person can remember how everything is configured

What we support in Katy

Managed IT Services

Flat-rate monitoring, live local help desk, patching, vendor management and a named account manager who reviews your roadmap on a schedule.

Cybersecurity Services

Endpoint detection and response, email security and phishing training, access control, managed firewall and restore-tested immutable backups.

Data Backup & Recovery

Automated encrypted backups on-site and to the cloud, documented recovery objectives per system, and scheduled restore testing with evidence.

Business Phone Systems

Hosted phone systems with auto-attendant and call routing, softphone and mobile apps, and number porting managed end to end.

Why local matters more in Katy than most places

Katy sits between the Barker and Addicks reservoirs, and August 2017 taught every business here what that means. During Hurricane Harvey we watched clients lose buildings — not servers, buildings — and the ones who recovered fastest were the ones whose backups already lived somewhere else and whose recovery sequence was written down before the water arrived. That experience shapes how we design backup and continuity for every Katy client.

It also shapes what we tell you honestly. A Katy business with a single backup copy sitting in the same building as the server does not have a backup plan; it has a copy. We would rather have that conversation in May than in September.

The other local reality is growth. Katy has added tens of thousands of residents and hundreds of businesses in the past decade, and a lot of companies here are running infrastructure that was sized for a much smaller version of themselves. Half our assessment work is finding the seams where a business outgrew its own setup and nobody noticed.

Katy IT support questions

How fast can you get an engineer to our Katy office?

Most of Katy is inside a 15-minute drive from our office at 25807 Westheimer Parkway. Same-day on-site is standard for our Katy managed-service clients, and our response commitment — 30 minutes to a live person during business hours — applies before any travel begins.

Are you actually based in Katy, or just listing it?

Our only office is in Katy, on Westheimer Parkway near the Grand Parkway. The company was founded here in 2001 by Sean and Mary Priddy, who still own and operate it. Katy is not a service-area entry for us; it is where the business lives.

We already have an IT provider. Is switching disruptive?

It is a documented 30-day transition: we inventory what you have, deploy monitoring and security tooling, build documentation, and fix the obvious problems first. You keep working throughout. We have done this many times, including for clients whose previous provider was not cooperative about handover.

What size Katy business is this built for?

Roughly 10 to 100 employees. Below that, a co-managed or project arrangement is usually the honest answer, and we will tell you so rather than sell you a plan you do not need.

Do you support businesses outside Katy?

Yes — Fulshear, Sealy, Brookshire, Cinco Ranch, Sugar Land and the Energy Corridor are all inside our standard on-site area, and we support remote clients further afield where the work suits remote delivery.