Before switching IT providers, engineering firms should ask about software expertise, response times, security track record, backup and disaster recovery, and pricing structure - not just cost. Here are the specific questions worth asking any MSP before signing a contract.

Questions About Software Expertise

  • "Do you currently support firms using AutoCAD, Revit, Bluebeam, or [your specific software]?"
  • "How do you optimize workstations and networks for large file handling?"
  • "Do you work directly with Autodesk, Bluebeam, or other vendors when issues arise?"

Questions About Response Time and Support

  • "What's your first-call resolution rate?" (Alexaur resolves 98% of tickets on the first call. Ask any provider you're evaluating for their real number)
  • "Is support live and local, or routed through a call center?"
  • "What happens if we have an issue after hours or on a weekend?"

Questions About Security

  • "What does your security stack actually include - basic antivirus, or a full layered approach?"
  • "Can you share an example of a security issue you've identified and resolved for a client?"
  • "What's your client's track record with cyberattacks? Has advanced protection actually prevented business disruption?"

Questions About Backup and Disaster Recovery

  • "Are our backups automated, or do they depend on someone remembering to run them?"
  • "Where are backups stored, and are they isolated from our primary systems?"
  • "How often are backups tested to confirm they actually work?"
  • "If we use cloud storage, do you understand the shared responsibility model and have a backup plan that accounts for it?"

Questions About Remote and Field Access

  • "How do you set up secure remote access for our team - VPN, managed remote access, or something else?"
  • "Are any of our systems currently exposed through open, unmanaged access points?"

Questions About Pricing and Scope

  • "What's included at our price point, and what would push us into a higher tier?"
  • "Is support remote-only, or does it include onsite/in-shop service when needed?"
  • "How does pricing change as our firm grows?"

Red Flags to Watch For

  • Vague answers without specific numbers, examples, or track records
  • No clear answer about backup testing or disaster recovery
  • Unfamiliarity with your specific design software
  • Reluctance to explain exactly what's included at your price point

Why Katy, TX Firms Choose Alexaur

  • Dell & Lenovo Partner
  • Managed Protection Security Suite Associate Accreditation
  • MSP Pro
  • Keeper Sales Professional
  • Network+ Certified
  • SonicWall Certified
  • Local team, serving firms since 2001
  • 98% of support tickets resolved on the first call
  • Tech's can be onsite at your office 2-4x per month to ensure the team's efficiency, continuity and up-time

Evaluating a switch? Schedule a quick call with us, we're happy to answer every question on this list directly.