Now, more than ever, technology fuels both our businesses and our lives. In today’s business landscape, staying ahead means having seamless IT support. Yet, many CEOs, presidents, and owners hesitate due to cost concerns, even as they acknowledge the critical need for IT services.

When the “Internet goes down,” most businesses come to a standstill until they are back online, costing thousands in lost productivity and sales. Recall the recent AT&T outage, for example, when an estimated 1.7 million customers, including small business owners, lost service. No phones, no Internet. Could you afford your business being down for minutes, hours or even days? The resounding answer is likely no.

Downtime is just the tip of the iceberg when it comes to ways that poor IT support can disrupt your business. Major issues like data recovery or malware removal, as well as regular monitoring and patching of your network, and smaller tasks like file access, password resets and printer repairs, can stack up over time, hindering productivity.

This underscores the importance of swift resolutions and proactive measures to preempt tech hiccups.

Unfortunately, relying on cut-rate IT support often leads to disappointment and is more common than you’d hope. These so-called “IT Wizards” offer enticing promises at low prices but falter when it matters. It's time to demand better. That’s why we’ve put together a list of fundamental and necessary requirements that ANYONE who’s working on your network should meet.

Check off all that apply:

  • Does your IT company answer their phone LIVE and respond to emergencies promptly?
  • Are they easy to reach and highly responsive when you need them for non-emergencies?
  • Do they proactively monitor, patch and update your computer network’s critical security settings regularly?
  • Are they backing up ALL your data, laptops and devices?
  • Do they meet with you regularly to report on what they’ve been doing, review projects and offer new ways to improve your network’s performance instead of waiting until you have a problem to make recommendations?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they explain what they are doing and answer your questions in terms that you can understand, NOT in “geek-speak,”?
  • Have they proactively discussed cybersecurity with you, and made recommendations for better protecting your network from ransomware?
  • Do they arrive on time and dress professionally?
  • Do you look forward to seeing them, working with them, or do you cringe every time you have to make that call?

If your current IT provider falls short on any of these fronts, you're likely settling and paying for subpar support. Beyond potentially compromising data and network security, this oversight could also cost you dearly in lost productivity and reputation damage.

Don't let inadequate IT support hold your business back. Explore superior alternatives that deliver the reliability and expertise your organization deserves. After all, anything less is a liability in today's competitive landscape. Partner with us to elevate your West Houston business with top-tier IT services tailored to your needs. Contact us today for a consultation and experience the difference firsthand. To schedule a free 15-minute discovery call, click here or call us at (281) 646-1200.